A FURIOUS DFS customer waited seven months for her £3,200 sofa to arrive – only to discover it was damaged.
Carol Hunt ordered a settee and chair back in January and was told it would be with her in March.
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However, after a series of delays with production in China, the furniture was finally delivered in June.
And when it did arrive, the sofa wouldn’t fit through her front door.
The company brought the set back again in July – but Carol said immediately spotted damage.
The 60-year-old, of Biddulph in Staffordshire, told the Stoke Sentinel: “At the start of July, the delivery man brought it in and I said it was the wrong one.
“I gave him my order number and he thought it was at the back of the van.
“He had to move a few bits – all the furniture was put on top of it. It should’ve been taken to pieces but they took it to pieces on the road.
“They brought mine in and set it all up. It didn’t look like a new three piece.
“It had been in the back of the van with all the furniture on top of it.
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“The arm on the chair is all wrinkled and flat – and the settee on the right hand side is ripped.”
Carol, who bought the furniture from the branch in Hanley, immediately contacted DFS to complain.
“When you’ve paid that much money, the service shouldn’t be poor,” she said.
“I got in touch with DFS and told them I am not happy.
“The settee and chair are damaged.
“An inspector should’ve come out on July 15, so I waited all day and night and he never came.
When you’ve paid that much money, the service shouldn’t be poor
Carol Hunt
“It cost me a lot of money and took me a long time to save for it. I’d like a replacement, I’m not going to settle for anything else.”
DFS has apologised, and a spokesman confirmed that a member of their team was due to visit Carol.
He said: “At DFS, we’re committed to providing our customers with high quality products and excellent service and we sincerely apologise for any inconvenience caused to Ms Hunt.
“The service visit will consist of one of our experienced upholstery experts assessing the condition of the sofa and reporting back to the customer services team, who will then advise on the next course of action.
“Once this has been completed, our customer services team will be in touch with Ms Hunt to arrange a swift resolution to the issue raised.
“We thank Ms Hunt for her patience during this time and look forward to working with her to resolve the issue as quickly as possible.”
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