THOUSANDS of Hyperoptic broadband customers were left without internet during a huge nationwide outage.
At around 3pm on Friday, nearly 3,000 users of the internet provider experienced issues with their broadband connection, according to Downdetector.
But by around 3.45pm, the company confirmed issues had been resolved as reports plummeted to below 300.
It tweeted: “The issue was a large-scale one, we worked on the resolution as fast as we could and the connection should be back now. Thank you for your patience while were addressing this and we’re sorry for the trouble caused!”
Hyperoptic has been contacted by The Sun for comment.
Read our live blog below for the latest updates…
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Our Hyperoptic down blog has now been closed.
You can keep up to date with all things tech here.
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Hyperoptic considered as one of the best internet providers
Hyperoptic is considered one of the best internet providers, especially since it has a very rare thing – a good rating on Trustpilot.
The service is only available in areas with fibre connection.
Their packages start at £25pm for 24 months which gets you 50Mbps.
You can go right up to 1GBps for £39.36pm and get more speed.
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Tip for those still experiencing issues
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Hyperoptic says connections ‘should be back now’
Hyperoptic has tweeted to say the problems have now been resolved.
the company’s tweet read: “The issue was a large-scale one, we worked on the resolution as fast as we could and the connection should be back now.
“Thank you for your patience while were addressing this and we’re sorry for the trouble caused!”
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Issues appear to be going down
At around 3.23pm, reported problems with Hyperoptic connections appeared to go down.
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Service status page not loading on website
Users are struggling to check the status of their connection on the Hyperoptic website.
The Broadband Connection Service Status page is not loading as thousands of users flock to the site to monitor issues.
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Fans rage at Hyperoptic as company works to fix outage
Disgruntled Hyperoptic customers are complaining about their service on Twitter.
One wrote: “Tried to call. Position 521 in the queue. Hung up.”
Another chimed in: “How long will this take please? Working from home here.”
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Hyperoptic ‘working on’ issues
The company tweeted: “Hi everyone, we are currently experiencing a severe outage affecting a number of different post codes, along with our website hosting servers.
“We are working on it as we speak, with more updates to follow.”
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More than 3,000 reported problems with Hyperoptic
According to Downdetector, nearly 3,000 Hyperoptic customers are unable to use the internet.
Problems started at around 3pm on Friday.
