Exclusive: leaked report raises questions over whether bank heeded warning ‘frozen’ accounts could harm vulnerable customers
HSBC put £1.5bn of its customers’ cash out of reach in frozen accounts, according to an internal report that raises questions over whether the bank heeded its warnings about potential financial harm to its customers.
An internal HSBC UK report seen by the Guardian shows compliance staff tried to warn Britain’s largest bank more than three years ago that it should make a concerted effort to reunite customers with their cash, and was running a “significant reputational risk” by failing to address the issue.
