HSBC’s online banking system has gone down, leaving hundreds of customers unable to access their account.
Problems were first reported at around 9.30am on Monday, with a few customers citing issues with the bank’s online system.
1
But the number of complaints registered through Down Detector soon picked up, with hundreds citing issues using the bank’s services.
Users took to social media to vent their frustrations, with many asking: “Is HSBCnet down?”
According to Down Detector, most of the complaints are related to online banking, with other users saying they cannot log into their account online.
The Sun has asked HSBC to comment.
From the bank’s Twitter account, it told complaining customers: “I am sorry about this. This is unfortunately not something we would be able to check for you as there are limited things that we can do over this channel due to security.
“If you can please call through to HSBCnet on 03456 017 118, an agent will be able to assist.”
What to do if you can’t access your money
If you can’t access your money and you need to urgently, here’s what to do:
- Visit your local branch as soon as you can.
- If you can’t get there, or it is closed, call your bank and ask for its guidance on what to do.
- If the bank’s phone services are also down or busy, try contacting your bank on social media to ask what to do. But remember: don’t ever share your account details over social media.
- Try to do this on the day the problem arises so you can show you made every attempt to solve the issue.
- If you still can’t access your money, begin gathering evidence for a complaint.
More to follow…
For the latest news on this story keep checking back at Sun Online.
Thesun.co.uk is your go to destination for the best celebrity news, football news, real-life stories, jaw-dropping pictures and must-see video.
Download our fantastic, new and improved free App for the best ever Sun Online experience. For iPhone click here, for Android click here.
Like us on Facebook at www.facebook.com/thesun and follow us from our main Twitter account at @TheSun.
