Anyone planning to commute by public transit during or after the pandemic should care about what Sarah Meyer has to say.
A former public relations executive with Edelman, she left and took a pay cut in 2018 to become New York City Transit’s first chief customer officer. Now Ms. Meyer, 37, oversees customer communications for millions of subway and bus riders and faces an unprecedented challenge. The pandemic has decimated revenue from fares and taxes, causing the Metropolitan Transportation Authority to mull potential service…
