The price we pay for our essential household bills and shopping keeps rising.
But even though energy firms, banks and retailers are taking more money from us, it seems as if the customer service offered when things go wrong just gets worse and worse.
Helen Crane is This is Money’s consumer champion, and each week her Crane on the Case column investigates reader problems and helps solve them.
This week on Lunch Money, she tells us the issues and companies she gets the most emails about, and talks through some of the stand-out cases from the last year.
She also gives us a quick guide to complaining – and offers her tips for making your voice heard and getting a refund or compensation.
Figures also arrived this week arrived on employment and wages, off the back of a raft of recruiters warning of a much softer market.
So is the jobs boom over? Interactive Investor’s Victoria Scholar explains what the data told us.
We also look at what impact this could have on interest rates and inflation expectations.
