HIGHLAND Spring is recalling bottles of its sparking water over fears they could explode.
The sparkling water is packaged in 750ml glass bottles that have now been deemed unsafe for shoppers to buy.
1
A notice from the Foods Standards Agency, which oversees food safety, points to a manufacturing fault that is causing the glass bottles to explode and pose danger to shoppers.
Only a small number of reports that the bottles have exploded have been declared, but Highland Spring is recalling the product on a precauitionary basis amid further safety concerns.
A spokesperson for Highland Springs Ltd said: “Three consumers have contacted us reporting that a Highland Spring sparkling 750ml glass bottle product has ‘exploded’, with one consumer suffering a minor cut.
“We are working closely with the local EHO, and as a precaution have recalled this product to investigate and carry out further testing.”
Your product recall rights
PRODUCT recalls are an important means of protecting consumers from dangerous goods.
As a general rule, if a recall involves a branded product, the manufacturer would usually have lead responsibility for the recall action.
But it’s often left up to supermarkets to notify customers when products could put them at risk.
If you are concerned about the safety of a product you own, always check the manufacturer’s website to see if a safety notice has been issued.
When it comes to appliances, rather than just food items, the onus is usually on you – the customer – to register the appliance with the manufacturer as if you don’t there is no way of contacting you to tell you about a fault.
If you become aware that an item you own has been recalled or has any safety noticed issued against it, make sure you follow the instructions given to you by the manufacturer.
They should usually provide you with more information and a contact number on its safety notice.
In some cases, the manufacturer might ask you to return the item for a full refund or arrange for the faulty product to be collected.
You should not be charged for any recall work – such as a repair, replacement or collection of the recalled item.
The products have been available to buy since May but the safety issue has only come to light in the last few days.
That means a lot of the products in circulation may have already been consumed and recycled by now.
But Highland Springs expects up to 30,000 are still readily available so implementing the recall will eliminate any more incidents or casualties.
The following batch codes and use by dates cover the products that are being recalled:
- 1137, use by May 2023
- 1138, use by May 2023
- 1139, use by May 2023
- 1172, use by June 2023
- 1173, use by June 2023
- 1201, use by July 2023
- 1202, use by July 2023
You might find that a point of sale notice will be displayed in the shops you’d expect to be selling the product.
The signage will explain why the product is being recalled and let you know what to do if you have bought the product.
If you have bought it you’re advised not to drink it.
Instead you should dispose of the bottle as safely as you can, but don’t attempt to return it to the supermarket you bought it from.
Instead you can contact Highland Spring on [email protected] or call 01764 660 500 for a refund.
The company went on to say: “We apologise for any concern or inconvenience caused to consumers.
“Highland Spring Group has an exemplary safety record and this is the first product recall in our 40 year history.
“We are committed to the highest standards of safety and quality in producing our natural source water products.”
No other products, date codes or batches are affected though.
Greggs recalled vegetable bakes sold in Iceland over glass fears too, earlier on in the year.
Plus Tesco had to pull baby food from the shelves just last month, over fears it contained bits of plastic that could harm tots
It’s not just food products that have made safety headlines, as Ikea had to recall bowls, plates and mugs it was selling due to fears they could burn you.
Mum reveals genius hack for cleaning irregular-shaped water bottles
