Airport says ‘service levels have not been acceptable’, with long queues and baggage problems
Heathrow airport has apologised for chaos caused by delays and cancellations and warned that it may have to ask airlines to cancel more flights as it struggles to cope with the rebound in travel demand after the pandemic.
Passengers at Heathrow and other airports including London rival Gatwick, Birmingham and Manchester have reported persistent problems with huge queues to pass through security, lost hold baggage, and the regular failure to send staff to help travellers with mobility issues – resulting in hours-long waits on empty planes for those in wheelchairs who cannot leave without the correct equipment.
