FURIOUS energy customers have been having forced to queue to get into energy suppliers’ websites to log their meter readings.
British Gas, Scottish Power and Shell Energy bill payers have taken to social media to complain of delays getting onto suppliers’ sites.
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It’s important to note that you can take a picture of your meter reading now and submit it to your supplier AFTER today, and make sure it has today’s date on it.
It comes as households are being urged to take a meter reading so they don’t get overcharged for their energy usage ahead of the bill hike.
Scottish Power has posted a message on its homepage redirecting customers to fill out a meter reading form to avoid the delays.
The message says: “We’re experiencing a high volume of visitors on our website.
“Please click the following link to submit your readings without having to wait in the queue.”
Customers have tweeted about sitting in a queue to get onto the supplier’s site.
“There’s a queue just to log onto Scottish Power website. 1 hour 18 minutes,” one bill payer said.
Another tweeted: “Heavy traffic on website, waiting time 1hr 34 minutes.”
British Gas customers have also taken to Twitter to complain of similar delays.
One said: “A greater than half an hour queue at @BritishGas just to log into your account!”
Another posted: “Can’t log into my account all of a sudden to submit readings and 99 people in the queue.”
Shell Energy customers have also been complaining of website queues.
One said: “The Shell Energy website has an 11 minute waiting time to just login. All I wanted to do was check my payment history.”
Another said: “Shell Energy – Meter reading web page not working. Typical.”
It’s not the first time customers have complained of big waiting times to submit readings.
E.on, British Gas, EDF, SSE and Ovo’s websites crashed on meter reading day earlier in March.
What happens if I can’t submit my meter reading?
It’s important to take a picture of your meter reading today.
But don’t panic if you’re having trouble submitting it – you can send it into your supplier at a later point.
The Sun has asked energy suppliers to share the latest date you can submit yours.
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