I’m stuck in a hotel for 10 days, under a system that is disorganised and shockingly expensive

I am writing this on day zero, having arrived at my government-designated quarantine hotel after 24 hours of travel. I need to isolate in my room for 10 days and 11 nights. It is, to put it mildly, a bit of a dump: a tired, chipped Formica table, sagging curtains, freezing cold. For this, I paid £2,285.

So what is that like? Sitting in this room, I just want to burst into tears. My despair is exacerbated by the knowledge that my suitcase was filled with sleeveless summer clothes suitable for the South African summer, not Birmingham in the bleak midwinter. I phone reception, who tell me that they have only just put the heating on; I should be patient, they say. The room will be warm in 20 minutes. Half an hour later my teeth are still chattering so I phone again, demanding a heater. Another phone call and, half an hour later, a heater is produced. I am forced to perch it on the table because the power socket on the floor is broken.

Carla Stout is a music teacher who lives near Staines

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