The Financial Conduct Authority has set out a 14-point action plan to ensure banks and building societies are being fair when passing on base rate rises to savers.

It comes as the financial regulator found interest rates on easy-access accounts have been rising more slowly than other types of accounts.

Major lenders have a particularly bad track-record on easy-access savings accounts.

Nine of the biggest savings providers only passed on 28 per cent of the base rate rise to their easy-access accounts between January 2022 to May 2023, the FCA says.

Stop hammering savers: The FCA has set out an action plan to ensure banks and building societies are passing on interest rate rises to savers

Stop hammering savers: The FCA has set out an action plan to ensure banks and building societies are passing on interest rate rises to savers

Stop hammering savers: The FCA has set out an action plan to ensure banks and building societies are passing on interest rate rises to savers

Notice and fixed term deposits have seen greater pass through of rate rises, with these nine firms passing through 51 per cent over the same period.

The FCA has also found significant variance between firms, with smaller firms offering higher interest rates on average than their larger competitors.

MPs have been campaigning for banks to increase the interest rates banks pay on customers’ savings.

Firms offering the lowest savings rates will be required to justify how those rates offer fair value, by the end of August under the Consumer Duty which comes into force today.

If they are unable to do this, the FCA will take action. Firms will also need to step up their communications with customers about their options.

Larger banks have been too slow when it comes to passing on rate rises to customers. 

James Blower says: ‘Generally the larger banks have been very slow to pass on rate rises, much slower than they have to their mortgage customers, and these still lag the best buys by some distance.

‘There’s high street banks still paying rates less than 1.5 per cent despite the best buy being 4.6 per cent and base rate at 5 per cent. With many of the challenger banks and new entrants, they are often moving before the base rate rises.

‘We’ve seen rates rise steadily this past fortnight as providers move ahead of an expected increase to 5.25 per cent on Thursday.’

Fair value? Some of the big banks continue to pay 1 per cent or less on standard easy-access accounts

Fair value? Some of the big banks continue to pay 1 per cent or less on standard easy-access accounts

Fair value? Some of the big banks continue to pay 1 per cent or less on standard easy-access accounts

Banks have also been slowing rate rises on easy-access because more people have them.

Best accounts at a glance 

Easy-access: Chip* – 4.51%

One-year fixed-rate: Vanquis Bank – 6.15%

Two-year fixed-rate: Vanquis Bank– 6.2% 

Easy-access cash Isa: Leeds BS – 4.2%

One-year cash Isa: NatWest – 5.7%

Two-year cash Isa: NatWest – 5.9%

Products featured in this article are independently selected by This is Money’s specialist journalists. If you open an account using links which have an asterisk, This is Money will earn an affiliate commission. We do not allow this to affect our editorial independence. 

Blower says: ‘The big banks, who have the most easy-access deposits, know they can keep rates low and that savers won’t switch or will take a long time to do so. 

‘They play on this to maximise their profits. 

‘Savers need to take action and switch otherwise this won’t change.’

Sheldon Mills, executive director of consumers and competition at the FCA, said: ‘We want a competitive cash savings market that delivers better deals for savers, where interest rates are reviewed quickly following base rate changes and firms prompt savers to switch to accounts paying higher rates.

‘We welcome the progress that has been made so far but this needs to speed up. 

‘We will be using the Consumer Duty to ensure this is the case – with firms required to prove to us that they are offering their customers fair value.

‘We continue to urge savers to shop around to take advantage of the increasing number of better saving deals available.’

As savers continue to face financial pressures due to the increase in the cost of living, it is more important than ever that they can benefit from competitive interest rates to protect the value of their savings.

The 14-point action plan in full

As part of its action plan, the FCA will:

1. Require firms offering the lowest rates to provide their fair value assessments under the Consumer Duty by 31 August 2023 and take robust action by the end of 2023 against those who cannot demonstrate fair value.

2. Review the timing of firms’ savings rate changes each time there is a base rate change.

3. Publish an analysis every six months of firms’ easy access savings rates, listing distribution from best to worst.

4. Analyse the difference between on-sale and off-sale products, challenging firms to explain how large differences offer fair value and considering further action if this gap does not continue to close.

5. Review firms’ performance on cash ISA to cash ISA switching.

6. Conduct further analysis into the contribution of cash savings to firms’ profitability.

7. Review the effectiveness of firms’ engagement with customers by the end of March 2024 and take action if firms have not effectively delivered the outcomes the FCA has set out.

8. Work with others, including the Money and Pensions Service, to identify what more can be done to support consumers to save regularly, strengthening their financial resilience.

The FCA expects firms to:

9. From today, use their fair value assessments of on-sale savings products to assure themselves and the FCA, where needed, that these represent fair value for customers.

10. Accelerate their fair value assessments for off-sale accounts ahead of the July 2024 Consumer Duty deadline for off-sale accounts.

11. Take action to prompt their customers in lower paying savings accounts or non-interest bearing accounts to consider alternatives.

12. Closely monitor the effectiveness of customer communications, with larger firms providing the FCA with an evaluation by end 2023 and any follow up action they are taking.

13. Support consumer financial resilience by encouraging customers to start saving and/or search for higher rates, with the largest firms committing to support a targeted firm-by-firm communications campaign.

14. Consider how they can support their customers to access the free advice available from MoneyHelper.


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