Hundreds of readers tell of lost connectivity as official figures show millions of devices have to be read manually
As energy prices spiral upwards, many households are eager to monitor their gas and electricity usage in real time – and, crucially, how much it is all costing them – with this feature one of the big attractions of smart meters.
Last month, Guardian Money published a letter from a reader whose Shell Energy smart meter stopped working just as the new higher energy price cap took effect in April, and we asked other readers to tell us whether they were also experiencing “a loss of smart-ness”.
