In private hands, the postal service has become a graveyard of management ambitions, beset by discontent and decline. Can yet another new boss save it?
If Martin Seidenberg has had any honeymoon period as the new boss of Royal Mail’s parent company, it will end this week. He must respond by Tuesday to a series of testy questions from Liam Byrne MP, the chair of the parliamentary business and trade committee, on Royal Mail’s staff turnover, poor service and disputed parcels policy.
This is the latest tussle in the troubled history of the 507-year-old company – seen by some as a venerable institution and by others as a corporate conundrum – which faces a huge challenge to reinvent itself amid stiff competition.
