Customer Ratings Have Become Meaningless. ‘People Hand Out 5 Stars Like It’s Candy.’

Mike Johnson has endured some awkward Uber rides. He once held his nose throughout a trip because the driver was carrying chopped-up Durian—the world’s smelliest fruit. Another time, he was stuck in the back seat while a driver bickered with her boyfriend. Yet another driver tried to sell him a Ponzi scheme.