Teleperformance had told staff they would use AI-enabled cameras for data security reasons
UK staff at one of the world’s biggest call centre companies have been told they will not be forced to have a webcam if working at home, following disquiet after some were told they could be used to remotely monitor their productivity.
In a message to UK employees, Teleperformance, which employs about 380,000 people worldwide and has leading UK companies and government departments among its clients, said the installation of the cameras would now be voluntary.
