Am I entitled to compensation?
You may be entitled to compensation if you have suffered issues with your internet, call or mobile services.
Internet firms usually pay out £9.33 for each day broadband and home phone services are not repaired after two full days of no service.
They will also pay £25 for each missed appointment, or for appointments cancelled with less than 24 hours notice, plus you’ll get £5 for each calendar day delay to the start of the new service.
This is usually automatic.
What problems are users facing?
The majority of users are reporting issues with BT’s email service this morning.
Others are claiming the entire broadband service is down.
Responding to a user on X, the broadband company said: “We’re aware of an issue impacting BT Webmail and we’re working to fix this.
“You can access your email via BT Email app or any client email. We’re sorry for any inconvenience caused.”
Reports continue to rise
Reports have continued to rise this morning as thousands of BT users have been unable to access their broadband and email.
Over 1,250 customers have reported issues, as per Downdetector.
BT ‘aware of issues’
BT has confirmed it is aware of the issues facing customers this morning.
Responding to a user on X, the broadband company said: “We’re aware of an issue impacting BT Webmail and we’re working to fix this.
“You can access your email via BT Email app or any client email. We’re sorry for any inconvenience caused.”
More about BT
British Telecom (BT) is an internet, landline, and television service.
The service is multinational, serving customers worldwide.
Its origins can be traced back to 1846, when the Electric Telegraph Company was founded as the first public telegraph company in the world.
How to check if BT is down for you
One of the immediate ways to tell if BT mail is down is by checking social media like X, formerly known as Twitter.
BT may post updates on its own X account too, which you can check at @bt_uk.
The company also has its own service status checker for all its products available here.
