British Gas paid out £28.7m in policy refunds over cancelled boiler services
British Gas Insurance Ltd, which trades under HomeCare, paid out £28.7million in policy refunds for repeatedly cancelled boiler services.
More than seven million people each pay hundreds of pounds annually for HomeCare policies.
But for the past year, the firm has been inundated with complaints about delayed engineer visits. HomeCare’s annual reports show it lost 400,000 policyholders last year.
A spokesman says: ‘It’s been a really hard period and we hope — like everyone else — that the worst is behind us.’
