HUNDREDS of Barclays customers were unable to access online banking after an outage on Wednesday (January11).
Tech issues hit the bank around lunch time, according to downdetector.co.uk, but appear to be fixed now.
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The issue started at around 1.30pm affecting people in a number of locations.
According to Barclays service status page online banking was experiencing issues
A message read: “We’re sorry, there’s a problem with Online Banking right now – we’re working to fix this.”
But it now says the issue has been resolved and that “everything is working as it should be”.
Cash machine withdrawals and card payments are working as normal.
The bank said it is also experiencing a high number of chat help messages and that response times may take longer.
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We’ve asked the bank about the problem and will update when we hear back.
Downdetector showed more than 200 outage reports, with online banking and online logins affected, along with mobile banking.
Barclays has a dedicated page on its website which shows if any services are affected by an outage.
It includes both the Barclays and Barclaycard apps, websites and telephone and online banking.
You can also check websites such as downdetector, which will tell you whether other people are experiencing problems with a particular company online.
Barclays provides banking and savings services, while Barclaycard is a brand for credit cards by Barclays.
Can you claim compensation for bank outages?
Unlike telecoms companies, banks do not have a fixed compensation scheme for service disruption, although depending on how much it has affected you, you may be entitled to some money back.
It is worth gathering evidence of your problems so you can make a formal complaint to Barclays or Barclaycard directly.
Try to make a note of when you were unable to access the website or app, plus any costs you incurred as a result.
If your credit rating has been affected by a service outage, because you got a late payment fee after being unable to make a transaction, for example, you should also keep a record of this.
If you spoke to anyone to try and resolve the problem, make a note of their name and when you spoke to them, as well as roughly what you discussed and what they advised you to do.
You can find out more details about how to complain to Barclays and Barclaycard on their websites.
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