CMA ponders whether consumer law was broken by not giving refunds for flights people could not legally take
The UK competition regulator is investigating whether British Airways and Ryanair broke consumer law by failing to offer customers refunds for flights they could not legally take because of coronavirus restrictions.
The Competition and Markets Authority (CMA) said that during periods of lockdown, when non-essential travel was unlawful for people in one or more parts of the UK, the two airlines refused to give refunds to customers, instead offering vouchers or the opportunity to rebook.
