Asos has made a major change to its delivery costs and customers aren’t happy.
The online retail giant has emailed customers letting them know that they’d need to spend a minimum of £15 to qualify for free next day delivery.
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The email said: “Starting February 28 2023, you’ll need to spend £15 or more to get free next day delivery.
“But don’t worry – if you do spend less than £15, you’ll still get free standard delivery.”
The change will come into effect for all premier delivery customers, not just from whenever you pay your subscription after February 28.
Shoppers weren’t happy with the change and took to social media to vent their frustration.
One said: “So now you’ll need to spend £15 or more to get free next day delivery with ASOS premier. What a joke.”
While another tweeted: “ASOS is a joke of a company.
“Spend £15 for Free Next Day Delivery ??? Bye.”
Another said: “I remember when ASOS premier used to mean something.
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“Went from collecting return items from our home and giving us 30% discounts on all items before Christmas and vouchers whenever we spent to making us spends a minimum of £15 for next day delivery that we already pay 9.99 for.”
Shoppers can pay an annual subscription of £11.95 to get premier delivery.
There’s currently no minimum spend to get free next day delivery for premier delivery customers, meaning they can spend as little as they want.
However, from February 28 Asos premier delivery shoppers will need to spend the minimum requirement to get it.
Standard delivery, which Asos said is roughly three working days, for premier customers will still be free, no matter how much they spend.
Shoppers can cancel premier delivery if they wish at any time.
To do this, head to your Asos account, click “my account”, “manage subscription” then “cancel plan”.
An Asos spokesperson said: “Last week we informed our UK ASOS premier customers that a minimum order value of £15 will apply for free next-day delivery from February 28, with orders under that amount instead benefiting from free standard delivery.
“Costing just £11.95 for an entire year, ASOS premier represents excellent value for money and this change will impact a small proportion of orders.”
Asos uses Evri, which used to be called Hermes, as its delivery courier.
Evri was recently voted the worst delivery provider in an annual MoneySavingExpert.com poll.
The courier received more than 39,000 votes, with 62% rating it as ‘poor’, up from 48% in 2022.
This was significantly worse than the other firms at the bottom of MSE’s poll – 39% rated Yodel and 22% rated UK Mail as ‘poor’.
Online retailer Boohoo also made a change to its delivery process.
Last year, it introduced a £1.99 charge for customers returning parcels.
A note on its website stated at the time: “Please note a returns charge of £1.99 per parcel will be deducted from your refund amount.
“Returns are FREE for premier customers.”
A Boohoo spokesperson said the change had come with the cost of shipping increasing.
They added the decision was made so the company can “continue to offer great prices and products and do this in a more sustainable way”.
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