ASDA shoppers should check their bank accounts after some customers were charged multiple times by the supermarket.
Frustrated shoppers have discovered that they were charged again for weekly shops they did months ago.
1
One unhappy shopper posted on Twitter and said: “Asda why is money from a March transaction yet again been taken from my account?
“In this day and age every penny counts and you’re robbing me and others.”
Another shopper claimed: “Asda has taken another extra payment from March 5! They need to get their house in order!”
A third said: “My boyfriend has just been overcharged again for a £66 shop done and paid for on March 5 in Wakefield.
“The first extra charge came in April 5 and again today May 5 – how long will it take for money to come back and why does it keep happening.”
Asda’s Service Team Twitter page was quick to respond to these complaints and confirmed that the supermarket was aware of the issue.
The supermarket told The Sun that the issue originated at its Wakefield store and that it has issued refunds for those affected.
An Asda spokesperson said: “Due to a technical issue, some customers that shopped at our Wakefield store on March 5 were charged more than once and as soon as we became aware of this issue we immediately reversed these charges.
Most read in Money
“We apologise for any inconvenience this has caused.”
If you’ve been affected by the issue and haven’t yet received a refund it’s wise to contact the supermarket’s customer complaints team.
Customers can send in their complaints via email to [email protected].
They can also call the Asda customer service line on 0800 952 0101 or Tweet the Asda Services Team.
However, Asda isn’t the only supermarket to have been blighted by payment issues in recent months.
Shoppers who use the pay at the pump feature at many supermarket forecourts complained that they’d had more money taken from their accounts than usual and it took days to return.
Asda, Sainsbury’s and Tesco all use “pre-authorisation checks” which are aimed at stopping motorists with insufficient funds in their bank accounts from filling up their cars and clamping down on theft.
To use pay at the pump service, customers must enter their card and PIN before being able to fill up with fuel.
The service station then runs a “pre-authorisation” check to “ring-fence” a specific amount of cash to ensure you have enough funds.
Your card is then charged the true cost depending on how much you fill up and the rest of the money should be released back into your account immediately.
But while the charge is meant to be returned immediately after the customer has paid for fuel, in recent months some say they have waited several days.
Asda and Sainsbury’s pre-authorise £99 and £100 respectively and Tesco reserves £120.
Shoppers wanting to avoid the temporary pay-at-pump hold should pay at the petrol station cashier.
