ARGOS will refund over £500,000 in total to 114,000 customers after breaking extended warranty rules.
The high street giant failed to remind customers to shop around for an extended warranty deal for more than a year, according to the Competition & Markets Authority (CMA).
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Affected customers will get the refunds paid in e-card vouchers.
We’ve asked Argos how much each customer will get and will update the story when we know more.
Extended warranties offer people the chance to pay for more protection when buying products, over and above any standard guarantee.
In 2012, Argos signed a legal agreement promising to provide a link to a price comparison website every time it offers an extended warranty for domestic electrical products online.
This is so that customers can compare the price of the warranty elsewhere, and potentially get a better deal.
But the CMA found that the retailer was not displaying this link – and Argos admitted it hadn’t been for more than a year.
In total, over 400,000 extended warranties were sold without a link to a price comparison website.
Around 114,000 customers may have found a cheaper deal if they had been prompted to shop around, the CMA said.
Argos will now contact all customers who may have missed out on a better deal.
More to follow…
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