Ovo Energy has been slammed for leaving thousands of customers unable to log into their online billing accounts for the rest of the year.
The UK’s fourth-largest supplier – with around 5 million customers – said it is moving groups of customers to a new website. This means their online accounts ‘won’t be available until the end of 2023’, Ovo said.
Fury: Ovo said it is moving groups of customers to a new website and this means their online accounts ‘won’t be available until the end of 2023’
The move has sparked fury among users worried they will not be able to monitor their usage or keep up to date with payments. They have been told they will continue to receive monthly statements via email and post.
Simon Francis, coordinator of the End Fuel Poverty Coalition, said this ‘flies in the face of what customers need and what Ofgem is saying energy firms should do’.
Regulator Ofgem is monitoring the situation.
An Ovo spokesman said: ‘We’re migrating a small number of customers to a new website.’
