Users unable to make payments as banking service hit with issues
Santander users have been unable to make bank transfers this morning as the provider faces issues with its Faster Payments service.
Taking to X, one user said: “Do you have an issue with payments? I’ve made payments but nothing has come out of my bank?”
Responding, Santander UK wrote: “We had some issues with faster payments last night.
“Your payment is queued and in the process of being made, please do not make the payment again. Sorry for any inconvenience.”
What to do if you can’t access your money
If you can’t access your money and you need to urgently, here’s what to do:
- Visit your local branch as soon as you can.
- If you can’t get there, or it is closed, call your bank and ask for its guidance on what to do.
- If the bank’s phone services are also down or busy, try contacting your bank on social media to ask what to do. But remember: don’t ever share your account details over social media.
- Try to do this on the day the problem arises so you can show you made every attempt to solve the issue.
- If you still can’t access your money, begin gathering evidence for a complaint.
Users unable to login
The main issue facing Santander UK customers is centred around the internet banking platform’s login system.
Users have said they are unable to get passed the login screen, instead, they are met with long load screens and error messages.
This is reflected on DownDetector also:
