How to contact Three about compensation
If you want to complain to Three Mobile about an issue, you can contact the firm via phone, online or pop by a branch.
You can also speak to Three Mobile via its live chat service on the app.
If your problem is still unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution (ADR) scheme.
Three customers left furious
Three customers have taken to social media this morning after the internet provider suffered an outage.
The network provider is yet to confirm the reason for another outage.
Taking to X, one customer said: “Three what is going on with your network ? It’s absolutely terrible of late. Can rarely get decent data and very poor phone signal Blackpool UK.”
Outage hits Three
Three has been hit by a third outage in just weeks.
Over 1,000 users have reported issues with the provider this morning.
Second outage in two days
Today’s issues mark the second outage Three has faced in the last two days.
Over 2,000 reports have been made this afternoon, as per Downdetector.
What’s the fastest internet provider in the UK?
Choose.co.uk reckons that Virgin Media provides the fastest internet in the UK.
USwitch also rates Virgin as the overall fastest provider in its Broadband and Mobile Awards.
However, it’s worth bearing in mind that just because it’s the overall fastest provider, it doesn’t mean it’ll be the best provider for you.
Some providers such as Hyperoptic are only available in limited areas in the UK, but can provide seriously quick speeds; one of their packages offers 1GB speeds, which is enough to download an entire HD film in less than 10 seconds.
We recommend checking a price comparison site to make sure you get the fastest internet available in your area.
A handy broadband speed guide
Knowing what speed you need your broadband to be can be difficult, but having the right speed for you is more important than ever.
With that in mind, here is a handy guide for broadband speeds:
- 0.5 megabits per second – Required broadband connection speed
- 1.5 megabits per second – Recommended broadband connection speed
- 3 megabits per second – Recommended for SD quality
- 5 megabits per second – Recommended for HD quality
- 25 megabits per second – Recommended for 4K quality
