Can you claim compensation for outages?
There’s no fixed compensation scheme for supermarket websites being down like you might find with other essential services, like telecoms.
But if you’ve been left out of pocket by being unable to access your account or next delivery details it’s worth contacting Tesco.
You should gather evidence, for example a delivery receipt, and contact Tesco’s customer service.
For online grocery order issues you can call 0800 323 4040 which is free to call from landlines and mobiles.
