Pensioner left struggling after switching energy supplier
Steven Campbell is £470 down after paying Ovo Energy a deposit just to become a new customer due to his low credit score.
But after he was left in the dark over whether the switch had actually happened, he cancelled it – and has spent months chasing a refund.
“I thought it was unfair, but I borrowed £300 from my daughter to help pay it,” he said.
Ovo Energy told him that he would become a customer in five to 10 days.
But he was left in the dark for over a month as to whether the switch had been successful.
He therefore cancelled the switch in August, returned to Outfox The Market, and asked Ovo Energy for his £470 deposit back.
Two months later and countless calls, emails and letters to Ovo Energy to get his money back, he’s still out of pocket.
