Pensioner left struggling after switching energy supplier
Steven Campbell is £470 down after paying Ovo Energy a deposit just to become a new customer due to his low credit score.
But after he was left in the dark over whether the switch had actually happened, he cancelled it – and has spent months chasing a refund.
“I thought it was unfair, but I borrowed £300 from my daughter to help pay it,” he said.
Ovo Energy told him that he would become a customer in five to 10 days.
But he was left in the dark for over a month as to whether the switch had been successful.
He therefore cancelled the switch in August, returned to Outfox The Market, and asked Ovo Energy for his £470 deposit back.
Two months later and countless calls, emails and letters to Ovo Energy to get his money back, he’s still out of pocket.
This post first appeared on thesun.co.uk
