VIRGIN Media customers may be experiencing problems with their TV services and getting a V53 error message.
The company said in a Twitter message they are aware of the problem and “working hard to resolve” the issue.
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What is Virgin error v53 code?
Virgin Media is currently (December 2) experiencing issues with thousands of customers complaining of no TV services.
Issues began just before 11am today and are currently frustrating customers to no end.
As many as 17,100 reports of issues have been detected this morning on Downdetector.
Issues started at around 10.30am and quickly rocketed in their thousands as users complained of being locked out of Virgin Media’s services.
There were issues reported across the country, with hot spots in London, Birmingham, Nottingham and Manchester.
Customers were reporting a TV blackout and also said there were WiFi issues, but Virgin said its internet services are not affected.
The company’s website also appears to have crashed today, but it’s unclear whether that’s due to the outage or because of a surge in customers visiting the page.
A Virgin Media customer said on Twitter: “So no TV, no WiFi, can’t stream from the app and can’t report as website is down and your customer service won’t answer the phone.
“What a shambles can you tell me why I pay so much for nothing?”
“So I am also getting a V53 error on all channels, and don’t bother asking me to check the online status because your website and app are both down too,” another Twitter user said.
Virgin Media has approximately 3.2million internet, call, TV or mobile customers in the UK.
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Why is Virgin Media down?
Virgin Media is yet to give an explanation on what has caused the problem.
In a Twitter message though the company said: “We’re aware of an issue currently affecting TV services and are working hard to resolve this as quickly as possible.”
Virgin Media has a dedicated web page where you can find out if there are any problems in your area.
You can visit the My Virgin service update website to check for yourself.
To find out if there are problems in your area, enter your postcode.
You could claim compensation if your internet is down for a long time, check if you’re eligible here.
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