Landlords in Kent, London and Devon named as housing ombudsman criticises ‘poor performance’
The social landlords in England with the worst records of maladministration have been named by the housing ombudsman, Richard Blakeway, who said failures were “deeply concerning” and that poor performance was “still at unacceptably high levels”.
Blakeway, the regulator of England’s 4.4 million social homes, concluded there was maladministration in 90% of the complaints cases brought to it by tenants of Golding Homes, which provides homes for more than 21,000 people across Kent, including in the case of a resident who complained for seven years about issues including damp and cold.
