Vodafone is finally back online following a 7-hour outage that affected thousands of frustrated Britons.
According to Down Detector, the problems started at around 06:20 GMT, and affected affecting users across the UK.
Vodafone confirmed that the issue had been resolved at 13:56 GMT – more than seven hours later.
‘We can confirm that the network issue experienced by some customers this morning has been fixed and normal service has resumed,’ a spokesperson told MailOnline.
‘We’re sorry for the inconvenience.’
Vodafone is finally back online following a 7-hour outage that affected thousands of frustrated Britons
More than 3,000 issues were logged on Down Detector at the peak of the outage
More than 3,000 issues were logged on Down Detector at the peak of the outage.
Of those who reported issues, 56 per cent said they were struggling with mobile internet, while 36 per cent said the problem was with their mobile phone.
The remaining five per cent reported an issue with their landline internet.
Down Detector gets network status updates from various sources including social media and reports submitted to its website.
The website’s ‘heat map’ of user-submitted problem reports showed that affected customers were mostly in London, Birmingham and Manchester, although there were reports across the country.
The website’s ‘heat map’ of user-submitted problem reports showed that affected customers were mostly in London, Birmingham and Manchester, although there were reports across the country
One user tweeted: ‘Vodafone in London is down?????!!! I am not getting any connection, having to use wifi. Anyone else got this issue??’
‘Is Vodafone down for anyone? Not receiving any texts or calls,’ one user wrote
Several frustrated users took to X (formerly Twitter) to discuss the outage.
‘Is Vodafone down for anyone? Not receiving any texts or calls,’ one user wrote.
Another tweeted: ‘Vodafone in London is down?????!!!
‘I am not getting any connection, having to use wifi. Anyone else got this issue??’
And one vented: ‘I mean it would be nice if Vodafone could actually issue an update on what’s going on to their customers.’
While many users tagged Vodafone to ask what has caused the problem, the firm did not appear to be acknowledging the outage on X.
In response to one user, it simply suggested using the network status tracked on its website.
This didn’t prove fruitful for users however, with one replying to the suggestion: ‘That is an absolute waste of time, I’ve already done it and it states there’s no network issues in my area which is a complete lie.
‘I have NO BARS and my data does not work I can only use my phone on WiFi it’s an absolute joke!’
While many users have tagged Vodafone to ask what has caused the problem, the firm does not appear to be acknowledging the outage on X. In response to one user, it simply suggested using the network status tracked on its website
