It’s the go-to broadband provider for thousands of people across the UK, but it appears that Vodafone is experiencing issues this morning.
According to Down Detector, the problems started at around 08:29 BST and are affecting users across the country.
While the reason for the outage remains unclear, of those who experienced issues, 87 per cent said the problem was with landline internet, while nine per cent were struggling with mobile internet.
Hotspots are in London, Manchester, Birmingham and Cardiff, but social media users in other locations have complained of problems.
They say that they can connect to their routers, but they do not allow for internet connection.
According to Down Detector, the problems started at around 08:29 BST and are affecting users across the country
While the reason for the outage remains unclear, of those who experienced issues, 87 per cent said the problem was with landline internet, while nine per cent were struggling with mobile internet
One user said: ‘Is #vodafone home broadband down for you as well? Getting green lights in #w12 #London but no connection…’
Another added: ‘At least Vodafone is consistently the worst
‘@VodafoneUK internet is down.. again.’
The Twitter account for Vodafone UK is responding to complaints by advising customers to use their ‘self serve area’ to ‘diagnose and service any issues’ themselves.
However many say this is unhelpful as there appears to be a nationwide problem.
Social media users say that they can connect to their routers, but they do not allow for internet connection
While Vodafone has yet to provide a statement, it has responded to customers saying it is ‘not aware of any outages at the moment’.
Last week, rival provider Virgin Media suffered a similar five hour outage that left thousands of Britons unable to access the internet.
Down Detector gets network status updates from various sources including social media and reports submitted to its website.
The network problems come a few months after Vodafone launched new cost-of-living packages for households and small businesses.
A social broadband tariff gives households connectivity for £12 a month, and the tech giant gives small businesses free broadband for a year.
Vodafone has been contacted for comment.
Hotspots are in London, Manchester, Birmingham and Cardiff, but social media users in other locations have complained of problems.
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If you’re thinking about switching, a new report could come in handy, as Which? has revealed the best and word broadband providers in the UK
