It’s the go-to network for thousands of Britons, but it appears that Vodafone is experiencing an outage this morning.
According to Down Detector, the problems started at around 06:20 GMT, and are affecting users across the UK.
Vodafone told MailOnline that it is ‘aware that some customers are experiencing issues’.
‘We are aware some customers are experiencing intermittent issues using our network,’ a spokesperson told MailOnline.
‘We’re sorry for the inconvenience, our team is working hard to fix the issue and we hope to have it resolved quickly.’
It’s the go-to network for thousands of Britons, but it appears that Vodafone is experiencing an outage this morning
So far, more than 3,000 issues with Vodafone have been logged on Down Detector
So far, more than 3,000 issues have been logged on Down Detector.
Of those who reported issues, 56 per cent said they were struggling with mobile internet, while 36 per cent said the problem was with their mobile phone.
The remaining five per cent reported an issue with their landline internet.
Down Detector gets network status updates from various sources including social media and reports submitted to its website.
The website’s ‘heat map’ of user-submitted problem reports showed that affected customers were mostly in London, Birmingham and Manchester, although there were reports across the country.
The website’s ‘heat map’ of user-submitted problem reports showed that affected customers were mostly in London, Birmingham and Manchester, although there were reports across the country
One user tweeted: ‘Vodafone in London is down?????!!! I am not getting any connection, having to use wifi. Anyone else got this issue??’
‘Is Vodafone down for anyone? Not receiving any texts or calls,’ one user wrote
Several frustrated users have taken to X (formerly Twitter) to discuss the outage.
‘Is Vodafone down for anyone? Not receiving any texts or calls,’ one user wrote.
Another tweeted: ‘Vodafone in London is down?????!!!
‘I am not getting any connection, having to use wifi. Anyone else got this issue??’
And one vented: ‘I mean it would be nice if Vodafone could actually issue an update on what’s going on to their customers.’
While many users have tagged Vodafone to ask what has caused the problem, the firm does not appear to be acknowledging the outage on X.
In response to one user, it simply suggested using the network status tracked on its website.
This hasn’t proved fruitful for users however, with one replying to the suggestion: ‘That is an absolute waste of time, I’ve already done it and it states there’s no network issues in my area which is a complete lie.
‘I have NO BARS and my data does not work I can only use my phone on WiFi it’s an absolute joke!’
While many users have tagged Vodafone to ask what has caused the problem, the firm does not appear to be acknowledging the outage on X. In response to one user, it simply suggested using the network status tracked on its website
