VIRGIN Media went down for thousands of customers as households struggled to get online.
Around 1,500 people reported issues with their broadband, according to outage complaints tracker DownDetector.
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Virgin Media has around 6.1million broadband customers signed up to its service.
Around 81% of complaints were down to internet issues, 13% reported a total blackout and 5% said they were having problems with their TV streaming.
The provider has now confirmed to The Sun that the issue has been resolved.
Many customers, including dozens of gamers, took to social media to complain about the problems.
One angry Twitter user said: “Virgin Media internet keeps going down. Sort your services out.”
Another wrote: “And now I’m sitting here not being able to do my job because the internet has gone down again!”
And a third fumed: “Off all the times Wifi decides to go down, it’s right now when I started playing Valorant. Do I take this as a sign Virgin Media?”
A Virgin Media spokesperson said: “We apologise for the brief issues accessing some gaming services this afternoon.
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“This has now been fully fixed, all other services were unaffected and are working as usual.”
It isn’t the first time customers have been hit by service crashes.
Hundreds of customers complained of problems when the provider was hit by technical issues back in October.
Customers with other providers have recently run into issues too.
Thousands of Plusnet customers couldn’t access the internet in September, while a TalkTalk outage left hundreds struggling to get online the same month.
How do I check the Virgin Media service status in my area?
Virgin Media has a dedicated web page where you can find out if there are any problems in your area.
You can visit the My Virgin service update website to check for yourself.
To find out if there are problems in your area, just enter your postcode.
Am I entitled to compensation from Virgin Media?
If you’re suffering issues with your internet, call or mobile services you may be entitled to compensation.
But when it comes to TV outages, the services don’t come under that same scheme.
We’ve asked Virgin Media if there’s compensation available for TV customers and we’ll update this page when we know more.
Internet firms usually pay out £8 for each day broadband and home phone services are not repaired after two full days of no service.
They will also pay £25 for each missed appointment, or for appointments cancelled with less than 24 hours notice, plus you’ll get £5 for each calendar day delay to the start of the new service.
This is usually automatic.
If you’re a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit.
If you’re without service for a sustained period of time then you may also have the right to leave without incurring a fee, although neither of these are automatic – you need to ask your provider.
If your problem is still unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution (ADR) scheme.
Virgin Media is signed up to the CISAS ADR scheme.
Do you have a money problem that needs sorting? Get in touch by emailing [email protected]
