VIRGIN Media has gone down leaving hundreds of customers without internet.
Customers across the country have reported not having access to the internet this afternoon.
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More than 1,500 reports had been recorded in the past 24 hours before midday, according to outage tracking website DownDetector.
Of those, 79% relate to landline internet outages, 14% to total blackouts and 7% to TV streaming.
The issue appears to be widespread across the country, with most reports stemming out of London and Birmingham.
It comes just weeks after the same Virgin Media customers were left without broadband for two days.
Tens of thousands of internet users were affected by the widespread outage.
Angry customers have taken to Twitter to complain about the current issues.
One said: “Another day, another total outage and your check-services not letting me report it because I keep getting your ‘please try again later’ page.
“Just cause you refuse to hear that there is a problem, doesn’t mean it’s not there. Fix your service, or scrap leave penalty.”
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Another wrote: “Virgin media!!!! now is not the time to go down!!!! we’re picking the carcas of Disney junior UK!!!”
While a third said: “Dear f***ing god, I can’t wait for our contract to end with you so we can switch back to Sky and actually have an internet connection without constant packet loss and loss of connection.”
The company’s Twitter account has responded to some customers apologising for the outage.
The Sun has contacted Virgin Media for comment on the current issues.
Am I entitled to compensation?
You may be entitled to compensation if you have suffered issues with your internet, call or mobile services.
But when it comes to TV outages, the services don’t come under that same scheme.
We’ve asked Virgin Media if there’s compensation available for TV customers and we’ll update this page when we know more.
Internet firms usually pay out £8 for each day broadband and home phone services are not repaired after two full days of no service.
They will also pay £25 for each missed appointment, or for appointments cancelled with less than 24 hours’ notice, plus you’ll get £5 for each calendar day delay to the start of the new service.
This is usually automatic.
If you’re a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit.
If you’re without service for a sustained period of time then you may also have the right to leave without incurring a fee, although neither of these are automatic – you need to ask your provider.
If your problem is still unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution (ADR) scheme.
Virgin Media is signed up to the CISAS ADR scheme.
Do you have a money problem that needs sorting? Get in touch by emailing [email protected]
