VIRGIN Media customers have been urged to check their bills for incorrect charges for a Netflix subscription.
Numerous existing and former customers are understood to have been wrongfully charged for Netflix – despite some having never subscribed to the service.
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Virgin Media offers Netflix in certain packages and special offers to customers.
Some customers complained they were being billed £15.99 per month by Virgin Media for a streaming service they didn’t have.
While others said they were being billed for Netflix months after they’d cancelled the service.
The problem first appeared earlier this year and has gone unresolved for months, ISPreview reported.
However, Virgin Media said it is “working hard” on a fix.
In a community forum on Virgin Media’s website one week ago, one customer wrote: “Since March 2023, Virgin charge me £15.99 for Netflix which was cancelled.
“My billing had been incorrect every month and today an email… threatens bailiff procedures and reduced services for me dispute it being a Virgin Media problem.
“I have raised official complaints with Virgin and yet my bills are still incorrect / relating to streaming some eight months later.”
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Three weeks ago, another wrote: “I am writing on behalf of my elderly father who has repeatedly been charged £15.99 on his Virgin media bill for Netflix despite not actually having it.
“Long story short, it’s still not cancelled six months later.”
A Virgin Media spokesperson told The Sun: “We apologise to the small number of customers who have experienced an issue with their bill.
“Our team is working hard to resolve this issue and care agents are on hand to support customers.”
