IPHONE users have been warned to update their phones after a problem was detected in Apple’s new crash detection feature.
The potentially life-saving software will connect users with emergency services if a severe car crash occurs.
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However, the feature which was introduced this year can’t detect between an actual crash and someone just falling over, say, while out skiing.
When a car crash is detected, your iPhone or Apple Watch sounds an alarm and displays an alert.
If you don’t respond within 20 seconds, your device automatically calls emergency services.
The feature is available on iPhone 14 and iPhone 14 Pro models, as well as Apple Watch Series 8, Apple Watch SE (2nd generation) and Apple Watch Ultra.
Some first responders have complained that because of the issue they are getting sent alerts from skiers, snowboarders and snowmobilers who don’t actually need their help.
Peter Reid, a member of the Kimberley Search and Rescue in British Columbia, Canada, said: “In our case, it was an older gentleman whose daughters gave him an apple watch in order to keep track of him.
“He was out cross-country skiing and discovered that the watch was sending out panic messages to his daughters and to us as well.”
Reid said helicopter rescue calls cost the province upwards of $10,000 (£8,200) per incident, and if they’re sent to a bogus call it diverts their resources from those who truly need it.
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Likewise, Golden Search and Rescue said they had received three alerts in just two days from people who didn’t need help, apparently caused by simply falling down or making quick movements.
According to Ritesh Kotak, a cyber and technology analyst in Toronto, the crash detection software is actually built into new Apple devices.
He said: “Think of it as an antenna that allows it to communicate with a satellite. So, older model iPhones or other types of devices won’t work this service.”
According to the 911 hotline in Gallatin Country, Montana, USA, about 28 Apple iPhone 14 devices sent false “car crash detection” alarms.
Reports also say the feature sent alerts to authorities after confusing a rollercoaster trip with a car crash.
An update to try to fix the issue was released on December 13 for both iOS 16.1.2 and 16.2 on iPhone 14 and 14 Pro models.
Apple said: “Users are encouraged to get the update.”
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