Consumer organisation says many people have been taken by surprise by bills for VAT and import duties
Consumers in Britain should be given a clearer idea of the costs they face when buying from EU retailers following Brexit so they are not left with unexpected fees or scammed, the consumer group Which? has said.
Since the transition period ended, many customers buying from the EU have faced bills for VAT and, when the item has been imported from another country first, import duties. On top of these costs, couriers have their own fees for handling the deliveries.
