TWO major energy supplier have been issued enforcement notices by the energy regulator, Ofgem.
Scottish Power and Utilita have been found to have demonstrated “severe” weaknesses when it comes to help customers with payment difficulties.
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Energy regulator Ofgem has today published its Market Compliance Review of how energy suppliers help customers in payment difficulties.
The deep dive found that, although good practice exists across the industry, with one supplier having no issues, most need to make improvements in processes and governance to meet their obligations.
Amongst the findings were companies with non-existent policy relating to customers in payment difficulties, a lack of management oversight in the quality of their customer engagement and a lack of adequate training materials.
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