Factors that can affect internet signal
According to ThreeUK, the following can affect your signal:
- Building materials
- Issues with your device or account
- Location
- Extreme weather
- Temporary structures
- Temporary network outages
What’s the fastest internet provider in the UK?
Choose.co.uk reckons that Virgin Media provides the fastest internet in the UK.
USwitch also rates Virgin as the overall fastest provider in its Broadband and Mobile Awards.
However, it’s worth bearing in mind that just because it’s the overall fastest provider, it doesn’t mean it’ll be the best provider for you.
Some providers such as Hyperoptic are only available in limited areas in the UK, but can provide seriously quick speeds; one of their packages offers 1GB speeds, which is enough to download an entire HD film in less than 10 seconds.
We recommend checking a price comparison site to make sure you get the fastest internet available in your area.
Issues fixed with internet provider
Toob have recently confirmed that this morning’s issues have now been resolved.
Taking to X, the provider said: “We have fixed the issues impacting our service across Camberley, Aldershot, Farnborough, Ash Vale & Mytchett.
“If you are in these areas and still experiencing network issues please reboot your router and fibre box by turning them off and on again.”
Issues begin to fall
Issues with Toob have started to fall following this morning’s outage.
Toob are aware of the current issues and are working on a fix.
A handy broadband speed guide
Knowing what speed you need your broadband to be can be difficult, but having the right speed for you is more important than ever.
With that in mind, here is a handy guide for broadband speeds:
- 0.5 megabits per second – Required broadband connection speed
- 1.5 megabits per second – Recommended broadband connection speed
- 3 megabits per second – Recommended for SD quality
- 5 megabits per second – Recommended for HD quality
- 25 megabits per second – Recommended for 4K quality
Am I entitled to compensation?
If you’re suffering issues with your internet, call or mobile services then you may be entitled to compensation.
Internet firms usually pay out £8 for each say that broadband and phone service is not repaired after two full days of no service.
If you still want to complain to Toob about an issue, you can contact the firm via phone, online or pop by a branch.
