TIKTOK stopped working for thousands of users around the world in a mystery outage today – but is now back online.
Online outage trackers logged complaints about the issue from roughly 1pm UK time (8am ET).
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TikTok down – what has happened
According to online outage tracker DownDetector, more than 3,200 TikTok fans have logged issues with the video-sharing app since 1pm UK time (8am ET).
Users in the UK, Australia and the Netherlands appear to be worst hit.
The issue was linked to a problem at one of TikTok’s data centres.
Reports on DownDetector suggest the issue is somehow linked to usernames, with some people writing that usernames don’t appear on the app at all.
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Others have suggested they can’t load any videos.
“The app has completely crashed since I downloaded the newest update,” one DownDetector user wrote.
“It’s saying I need to change my username. I also can’t see Everyone’s else’s usernames. I can’t watch any videos and its telling me I have connection problems.”
Another said: “Tiktok says I need to change my username and isn’t working at all.”
TikTok not working – is there an official response?
TikTok said that the outage is now resolved.
The firm blamed a technical issue with a data centre.
“Earlier today we experienced a temporary issue in our Singapore data center that caused short-term effects for users around usernames, profile photos, like counts, and follower lists,” a TikTok spokesperson told The Sun.
“The issue has been resolved and service for our users is now fully restored.
“We are still investigating the root cause and apologise for the interruption our users experienced.”
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