THREE mobile network is now back up and running after going down for users across the country.
Issues were reported by thousands of customers, according to Downdetector.
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Three customers reported that they could not make or receive calls.
One user said: “Can’t make calls or receive incoming, phone cuts out as soon as number dialled.”
The problems appear to have started at around 8am this morning (Thursday, October 14) and appeared resolved for most by around midday.
Locations affected included London, Manchester and Glasgow, according to Downdector.
A Three spokesperson said earlier: “Three is currently experiencing technical difficulties with some calls.
“Our engineers are working on the issue now to fix the problem as soon as possible.
“Please accept our apologies for any inconvenience caused.”
It’s understood that around 30% of calls were affected by the issues. Calls to emergency services could still go ahead despite the outage.
Three has a status checker which can be used to check issues with the network in your area.
A message for customers with a London postcode earlier said that Three is “fixing an issue with our network in this area”.
“We’re sorry for any disruption you experience. Our engineers are working on masts nearby, which means the rest of our network is handling more traffic than usual.”
Three has around 10million customers in the UK.
The outage comes as Instagram crashed AGAIN for users, just days after Facebook and Snapchat suffered outages.
Can I get compensation if my mobile network goes down?
If you’re suffering issues with your internet, call or mobile services then you may be entitled to compensation.
Internet firms usually pay out £8 for each say that broadband and phone service is not repaired after two full days of no service.
This is usually automatic but the regulator Ofcom has said firms don’t have to pay compensation at the moment due the coronavirus outbreak.
If you’re a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit.
If you’re without service for a sustained period of time then you may have the right to leave without incurring a fee.
If you still want to complain to Three Mobile about an issue, you can contact the firm via phone, online or pop by a branch.
You can also speak to Three Mobile via its live chat service on the app.
If your problem is still unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution (ADR) scheme.
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