Customers claim of ’emergency calls only’
Customers have reported being met with an error message telling them they can only make “emergency calls.”
Taking to X, one user said: “@ThreeUK @ThreeUKSupport whats going on I’m getting emergency calls only sort it out.”
Three shares statement amid outage
A Three spokesperson said: “A small number of customers may be experiencing issues with our network this morning.
“Our engineers are working on the issue now to fix it as soon as possible.
“We apologise for any inconvenience caused.”
Users fume amid outage
Users took to Three’s Facebook page to rage about today’s outage.
One person from Kent said: “For the third time this week, the Three Network is down in this area.
“I have read on your website that engineers are working in the area, but an estimated time of completion would be most helpful.”
How to test your internet speed
There are loads of online tools that let you test your internet speed.
But arguably the most popular is Speedtest.net by Ookla (a US data firm), which you can find here.
You can also download the app here:
It tests your speeds in a number of ways using local servers, giving you a fairly accurate representation of your real-world download speeds.
Remember that if you’re testing on mobile, make sure you’re connected to WiFi to test the broadband speed. Otherwise, you’ll be checking your mobile speeds instead.
So are you getting the right speeds?
Check with your internet provider, log into your broadband account or take a look at your bill to find details of your package.
A simple search should tell you what speed you’re getting.
