VIRGIN Media has crashed this morning leaving thousands of customers unable to watch TV.
According to Downdetector, there were 17,100 reports of outages at around 11am this morning.
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There were issues reported across the country, with hot spots in London, Birmingham, Nottingham and Manchester.
Customers were reporting a TV blackout and also said there were WiFi issues, but Virgin said its internet services are not affected.
The company’s website also appears to have crashed today, but it’s unclear whether that’s due to the outage or because of a surge in customers visiting the page.
One Virgin Media user said on Twitter: “Our service has completely gone down – no WiFi and no TV. Can’t access your website either.”
Another said: “So no TV, no WiFi, can’t stream from the app and can’t report as website is down and your customer service won’t answer the phone.
“What a shambles can you tell me why I pay so much for nothing?”
“So I am also getting a V53 error on all channels, and don’t bother asking me to check the online status because your website and app are both down too,” another Twitter user said.
“One grumpy household here, how long for a repair please?”
A Virgin Media spokesperson said: “We’re aware of an issue currently affecting TV services and are working hard to resolve this as quickly as possible.”
The telecoms firm also suffered an outage last week, with more than 2,000 customers reporting a drop in their internet connection.
However the problem was fixed within around an hour of the first issues being reported.
Virgin Media is not the only company which has run into problems with outages affecting TV services.
Sky has gone down throughout various points this year – with a number of customers reporting issues accessing their TV, like this crash in July.
A mass outage in July meant Now TV also went down meaning customers couldn’t watch their favourite shows as banks and streaming sites also went offline.
Can I claim compensation if my TV doesn’t work?
If you’re a Virgin Media customer you can visit the My Virgin service update website to check the service status where you live when the site is working.
To find out if there are problems in your area, enter your postcode.
You could claim compensation if your internet is down for a long time, check if you’re eligible here.
Internet customers are eligible for automatic compensation, but TV services don’t come under that scheme.
We’ve asked Virgin Media if there’s compensation available for TV customers and we’ll update this page when we know more.
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