THOUSANDS of Santander customers are reporting issues accessing mobile and internet banking, as well as using the app.
Customers are saying they’ve had payments rejected in supermarkets, cards aren’t working and even telephone banking is down.
1
One unlucky customer said that his card didn’t work at the till in a major supermarket and so he was forced to put all his shopping back on the shelves.
The bank has told the Sun that it is aware of the issue and is working hard to get it resolved as soon as possible.
Customers first started reporting problems at around 8am this morning, and at the peak 1,708 people were logging the failure with DownDetector.co.uk.
Hundreds more are reporting the same issue on social media.
Of those who have flagged the issue to DownDetector, 53% are experiencing problems with mobile banking while 42% have said internet banking isn’t working.
Leonard said: “Went to local Iceland store. Payment rejected. Had to put everything back. Embarrassing.”
Elaine added: “Telephone Banking down, online Banking down and debit card not authorized for an online transaction. Help!”
And Sheila said: “Mobile, online, telephone banking and bank card all not working. How long will this take to sort? I have bills to pay.”
How to check if Santander is down?
Santander has a dedicated page on its website which shows if any services are affected.
You can also check websites such as Down Detector, which will tell you whether other people are experiencing problems with a particular company online.
A Santander spokesperson told the Sun: “We are very, very sorry for the trouble and inconvenience.”
They added that Santander is updating its social media channels, and customers can find updates there.
Currently the Santander UK Twitter page says: “We’re currently aware of an issue affecting our services and we’re working hard to resolve the matter as soon as possible. We are sorry for any inconvenience.”
THIS IS A DEVELOPING STORY…
The Sun is your go to destination for the best celebrity news, football news, real-life stories, jaw-dropping pictures and must-see video.
Download our fantastic, new and improved free App for the best ever Sun Online experience. For iPhone click here, for Android click here.
Like us on Facebook atwww.facebook.com/TheSun and follow us from our main Twitter account at @TheSun.
GOOD DEAL
Deals, discounts and FREEBIES chains are offering as restrictions ease on May 17
JUST THE TICKET
Cheapest holiday resorts revealed – from three course meals, wine and beer
ALE BE DAMNED
You can buy a pub for the price of two pints of lager and a packet of crisps
OH BUOY
Home with jacuzzi, roof terrace & garden on sale for £375k – but there’s 2 catches
BENEFIT RIGHTS
Thousands could have to repay benefits due as overpayments hit £8.4billion
MAKE A MEAL OF IT
Toby Carvery and Harvester have one million £10 meals to be claimed
Is Santander down? How to check if the website or banking app is working.
Are banks open on May Bank Holiday Monday? Opening times for HSBC, Santander, Barclays and TSB.
Local shops giving cashback and Post Office’s acting as a bank, the plan to fix access to cash on the high street.
Ant and Dec transform into 1980s video game characters in hilarious new bank ad for Santander
