Readers say their lives have been put on hold because of delays at the government agency
Diane Black-Ware is getting desperate. She was due to receive her new driving licence in January, and its non-arrival has left her spending £50 a day on taxis to get to her job in a rural caravan park. Since the start of the year, her taxed and insured car has been left unused at her Penrith home.
“If DVLA doesn’t send me my licence soon I’m going to have to give up my job as I can’t go on like this,” she says. “I’m so desperate that I called them 97 times in a single day last week and was still unable to get through. It is inexcusable how DVLA are treating people.”
