TESCO’s website and app went down this afternoon, as hundreds of customers were unable to complete their shopping.
Over 500 complaints had been logged on outage detection site Downdetector.
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The supermarket giant was quickly aware of problems this afternoon, apologising to shoppers for the inconvenience.
They were met with blocked pages and error messages trying to log on to Tesco’s online pages.
Everything is back up and running as usual now, as the household giant addressed customers concerns.
A Tesco spokesperson said: “We’ve fixed a technical issue that briefly impacted a small number of customers using our website and app this afternoon. We’re sorry for any inconvenience this caused.”
At the time it meant customers couldn’t complete their grocery orders.
Angry, they shared their frustrations on social media.
On Twitter one said: “Tesco my app continues to crash and not update my basket or allow me to checkout over and over again! What’s going on?”
Another said: “Tesco I don’t think your app or website is working.”
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“I’m having a problem with the shopping site,” said another. “I can’t seem to add anything to my list.”
A fourth said: “Now it’s not the first time I’ve been forced to shop elsewhere because I can’t edit my order.”
In response, Tesco explained to users of the online platform that it had, “unfortunately”, experienced some problems with the website and app.
The issues appear to have started at around lunchtime today, as over 100 reports were logged with Downdetector by 12.30pm.
But in just hours that rose to more than 500 as users were denied access to resources on the site.
A whopping 72% of those complained of website issues, while 27% couldn’t use the supermarket’s app.
It doesn’t seem like customers were met with any issues logging into their accounts.
But frustrations mounted as Tesco shoppers couldn’t amend their baskets or tot up their spends as they browsed the site.
One shopper shared how prices had gone offline on their account, with each item in their basket coming up with an error code instead of a figure.
It wouldn’t be the first time the grocer ran into problems either.
Just last month, the Tesco website went down leaving hundreds of customers unable to do their online food shop.
Similar numbers were seen, as around 500 users filed complaints.
Shoppers couldn’t book deliveries or amend existing orders when the outage happened.
But the supermarket’s website and app also went down in February, leaving customers’ shopping in limbo once again.
That followed on from a similar outage the month before in January.
And shoppers had also reported problems accessing the supermarket’s website after a suspected cyber attack in October last year.
How to check if the Tesco app and website are working
The best way to see if there are issues with the Tesco website or app is to check directly.
Tesco has confirmed to The Sun that everything is back up and running now.
You can also see whether other customers have reported issues on Downdetector.
And shoppers can check the supermarket’s social media pages for updates too.
Can you claim compensation for outages?
There’s no fixed compensation scheme for supermarket website outages like there is for other industries such as telecoms.
But if being unable to access your account has left you out of pocket for any reason, it’s worth contacting Tesco.
You should gather evidence, for example a delivery receipt, and get in touch with Tesco’s customer service team.
For online grocery order issues you can ring 0800 323 4040 which is free to call from landlines and mobiles.
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