THOUSANDS of Snapchat users are complaining that the app is down and that they are unable to log in.
It’s unclear what’s causing the issue, which according to online outage trackers began around 8am ET (1pm GMT) this morning.
1
More than 1,600 people have reported issues with DownDetector, which monitors online outages.
Users are reporting issues logging into and opening the app. On DownDetector, 70 per cent of reports starte issues logging in.
Problems have been reported in both the UK and the US.
Snapchat has acknowledged the issue and said it is investigating.
Users have taken to social media to whine about the outage.
One user complained in a comment on Downdetector: “I can’t log in man. Says connection error.”
Most read in Tech
Another said: “Yeeeeah…I also can’t log in. Come on Snap Let’s get this fixed guys! I believe in you.”
Over on Twitter, things got a little more heated.
One person tweeted: “Is Snapchat down because I can’t log in oh my fuck”.
Another said: “Ugh….is anyone else’s snapchat down????”
The Sun has reached out to Snap for comment.
What should you do if your Snapchat goes down?
The Snapchat Support Twitter firstly suggests manually update your app in the App Store following a crash.
Once you’ve updated, make sure to quit and restart the app.
If this failed then users should visit the website and go to the section labelled “My Snapchats have disappeared”.
By pressing “yes” next to “still need help” you can fill out a form with more assistance.
More to follow…
For the latest news on this story keep checking back at Sun Online.
The-sun.com is your go-to destination for the best celebrity news, sport news, real-life stories, jaw-dropping pictures and must-see video.
Like us on Facebook at www.facebook.com/TheSunUS and follow us from our main Twitter account at @TheUSSun.
This post first appeared on Thesun.co.uk
