It’s one of the most popular broadband networks in the UK, but Sky experienced technical issues this morning that left customers without internet.
According to Down Detector, more than 700 customers across the country were affected by an outage that started around 6am BST today.
Sky already said it would be conducting ‘essential maintenance’ leading to an ‘intermittent or complete loss of broadband’ between midnight and 6am.
But customers were reporting problems after this, with many taking to X (Twitter) to complain.
One frustrated user posted: ‘what is the score? No sky broadband/wifi in the Preston area since early hours. The teenagers will be waking up at some point and it will turn into the Hunger games if not sorted.’
It’s one of the most popular broadband networks in the UK, but it Sky experienced technical issues this morning that left customers without internet
According to Down Detector, more than 700 customers across the country were affected by an outage that started around 6am BST
Of those who reported problems, 93 per cent said it was with their internet, four per cent with their phone, and three per cent a ‘total blackout’, according to Down Detector.
Sky told MailOnline that this issue was affecting a ‘small number’ of customers in specific areas and was not a national issue.
A Sky Broadband spokesperson said: ‘We are aware of an issue impacting some Sky Broadband customers.
‘We’re working to get these impacted customers back online as soon as possible.’
At around 11:20 BST, the spokesperson told MailOnline that services had returned for customers.
Last night, Sky confirmed the planned maintenance work would affect people in the Gloucestershire area and gave a list of affected towns and cities, including Gloucester, Cirencester, Tetbury and Cricklade.
However, Down Detector said the issue was much more widespread than this, listing Manchester, Bolton, Birmingham and parts of London among the affected areas.
Northern customers also shared their problems on X, with one saying: ‘is there a problem with sky broadband in Bury??
One frustrated user posted: ‘what is the score? No sky broadband/wifi in the Preston area since early hours
Despite Sky suggesting the outage only affects Gloucestershire, this user in Bury reported having problems
‘I don’t seem to have any internet connection and I’ve tried unplugging my hub etc and still nothing!! It’s been down since 4.30am?’
Another user replied: ‘Just came onto Twitter to try and see if I was the only one.
‘We’re in Totty [Tottington] and it’s down, I’ve tried everything. Meant to start work (from home) at 7’
On a discussion page on the Sky Community website, a Sky staff member posted at 8:32am: ‘We’re aware of a multiple exchange outage affecting Broadband and Talk customers in the Bury area, including; Accrrington, Ashton on Ribble, Atherton, Catforth, Great Harwood, Kikham, Leigh, Ramsbottom, Tottington, Culceth, Bury and Culcheth.
‘We apologise for the inconvenience but have the correct people working on it.’
One customer replied: ‘We do not have internet connection. Have unplugged everything twice and rebooted but still no connection for the past two hours.’
Another simply said: ‘This is absolutely ridiculous.’
Sky customers can check the status of their Sky internet by clicking this link and entering their landline number.
