SKY has gone down leaving hundreds of customers without mobile and internet services.
The provider is suffering an outage, according to Downdetector.
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As of 2.07pm this afternoon there were over 1,000 reported issues on the website.
Over half of the issues relate to customers struggling with their internet while over 40% are having problems with phone services.
A small amount of people are having issues with their TV services.
Frustrated customers have been taking to Twitter this afternoon to complain about the outage.
One said: “Sky mobile has gone down, again! Couldn’t make or receive calls earlier, now texts won’t go either.”
Another said: “Will be leaving Sky as soon as I can.”
A third disgruntled person added: “This is happening too often. I need to contact my son urgently. We are both on Sky Mobile.”
It’s not the first time Sky has gone down for customers.
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In January 2022, thousands of customers were left without signal following an outage.
Three years earlier it was hit with an outage across parts of the UK due to Storm Ali.
The Sun has approached Sky for a comment.
Am I entitled to compensation?
You may be entitled to compensation if you have suffered issues with your internet, call or mobile services.
Internet firms usually pay out £8 for each day broadband and home phone services are not repaired after two full days of no service.
They will also pay £25 for each missed appointment, or for appointments cancelled with less than 24 hours notice.
Plus, you’ll get £5 for each calendar day delay to the start of the new service. This is usually automatic.
If you’re a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit.
We have approached Sky to find out if customers can expect a refund of any kind.
If you’re without service for a sustained period of time then you may also have the right to leave without incurring a fee, although neither of these are automatic – you will need to ask your provider.
If your problem is still unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution (ADR) scheme.
But, in most cases, provider outages don’t tend to last longer than 24 hours.
